Our policies

Book on the booking page or by phone. A consultation takes no deposit. An install or a move-up takes a deposit that holds your time and goes toward your service; the amount is shown when you book. Installs are booked a few weeks ahead, so ask early if you have a date in mind.

Please tell us 48 hours before a consultation and 72 hours before an install or a move-up. If you are running late, call or text. Installs are timed closely, so a late arrival may mean a shorter service or a new date.

If you miss an appointment without telling us, the deposit stays with the studio and we will help you rebook.

We book extensions for guests 16 and older, and a guest under 18 comes with a parent or guardian. One friend may sit with you at a consultation. Installs are long and quiet, so we keep the room to the guest.

Color and toner may need a patch test at least 48 hours before your visit, following the maker's directions. Tell us when you book if you have ever reacted to a hair color, an adhesive or a bond.

Tell us within a few days and we'll make it right. We would rather adjust a blend or a placement than have you live with it.

Tipping is welcome and never expected. You can tip your stylist at the chair or on the booking page.

Come with clean, dry hair and no oil or conditioner on the roots. Wear a top that buttons or has a loose neck. Bring photos of the length and color you like, and plan the time: installs take a few hours.